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Patient Rights & Responsibilities

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Patient Rights & Responsibilities

You have the right to:


  • Receive care that is free from discrimination and respectful of your dignity, personal beliefs, values, and individuality.

  • Participate in decisions about your health care and be involved in creating and updating your plan of care. Please ask questions if you don’t understand.

  • Speak with a health professional who can answer questions about your medication, disease, and treatment.

  • Know with whom you are speaking. You may ask any staff member his or her name and job title. You can also request to speak with the staff member’s supervisor.

  • Understand Sentara Healthcare is dedicated to protecting the privacy of our patients. Your personal health information will be kept safe and only shared with the patient management program as allowed by law. In certain circumstances, information may be shared in order to provide care or for billing purposes. We will also provide you with our Notice of Privacy Practices, at the start of care, to help you better understand how your protected health information (PHI) may be used and disclosed.

  • Receive information about the pharmacy’s patient management program. We will help you understand the program’s philosophies and characteristics. We will also tell you if your program is changing or being discontinued.

  • Choose a health care provider, including an attending physician.

  • Receive information about the scope and limitations of services being offered, before starting care.

  • Refuse treatment. Your care provider will explain the possible health consequences of refusing treatment.

  • Decline participation, revoke consent, or disenroll in the patient management program at any time. Please contact our team to opt-out.

  • Share concerns about your treatment and care. You may express a concern or complaint to any staff member at any time. Your complaint will be investigated and will not affect your access to quality care or services.

  • Receive communication in a manner, format, and language you can understand. You can also choose to have a family member, or other decision maker, involved in your care and treatment.

  • Understand what you are responsible for paying, as well as what your insurance is paying. You may also ask for available financial benefits. Our team will research options for you and let you know what is available.

  • Be fully informed of your responsibilities.

You have the responsibility to:


  • Provide accurate medical and contact information. Also, please notify the staff of the patient management program of any changes to this information as soon as possible.

  • Submit all forms necessary to receive services and participate in the patient management program, to the extent required by law.

  • Notify your treating provider of your participation in the patient management program, if applicable.

  • Notify the pharmacy of any concerns about the care or services provided.

  • Treat our staff with respect and dignity.

  • Use medications according to the provided instructions and for the purpose they were prescribed. Never share medications with others.